Frequently Asked Questions

If you have ticked "Please send me an email confirming my recent amends to my registration" when submitting any details, you will automatically receive confirmation of the upload.

Please note that, after the upload, a representative will need to review your details. You will receive another email when this is complete.

The only valid and acceptable proof of purchase is the Sales Invoice or a VAT purchase receipt. You may have provided a delivery note which is not considered as valid proof of purchase.

Note that a valid proof of purchase must clearly show your purchase date, product purchased, store name and total amount paid.

Please be advised that your proof of purchase should display date of purchase, product purchased, store/vendor's name and price paid.

Your file should not be larger than 8 MB. You can only upload JPG, TIF and PDF. 

In order to submit your valid serial number, please click on the number sign (#) under the 'Manage My Registration' heading, located to the right of each row.

In order to change your login details, please click on the  'Update your details'  button, located in the top right of corner of the Online Tracking System.

You will see both 'Change username' and 'Change password' options.

BEING PROCESSED

This status indicates that your application has been received and is currently being processed by our representatives.

MISSING INFO

This status indicates that data is missing. For example, the serial number provided is not valid or the proof of purchase does not show the date of purchase.  The reason for this status is displayed under the 'Comments' section.

VALID

This status indicates that all data has been provided and your registration has been successfully validated, i.e. you don’t need to provide any additional information in relation to your claim.

INVALID

This status indicates that the registration  does not comply with the promotional terms and conditions. For example, the purchase was not made within the valid promotional dates. The reason for this status is displayed under the 'Comments' section.

SHIPPED

This status indicates that the delivery has been organised and no further action is required.

RESHIPPED

This status indicates that the previous delivery was not successful and has been processed again.

PENDING/BEING PROCESSED

This status indicates that the registration has been received and is currently being processed. 

DISPATCH ORDER ISSUED

This status indicates that the registration has been reviewed and approved. It is currently being queued for processing.

RFAILED DELIVERY

This status indicates that the transaction was unsuccessful. This is because the details for the delivery are insufficient.

RESENT

This status indicates that the delivery details have been re-confirmed and the transaction is being processed again.

This is the date when you can expect the transaction to be received.

Please note that the serial number is an alphanumerical sequence and the most common location of the serial number is on a sticker stamped on the base of your device or on your product box.

This is the date when the transaction was actually made.

Please note that for bank transfers it may take a few more days until the amount appears in your bank account.

The barcode is a universal number assigned to each product model that is manufactured and distributed.

The barcode consists of numbers and a pattern of parallel lines of varying widths, printed on the product package.

We would kindly ask you to provide the new details for the product - proof of purchase and serial number.

If you have already received your incentive, there is no need to return it.

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Registration' heading.

If the promotion is still active and the newly purchased product is eligible, please register it by visiting the promotion site.

Please be informed that if you have already received the incentive for the old product you will also need to return it back as outlined in the terms and conditions.

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Registration' heading.

Please be informed that if you have already received the incentive you will also need to return it back as outlined in the terms and conditions.